Oursainsburys UK – The Mysainsburys Login Portal.

Oursainsburys is the secure online gateway for every Sainsbury’s colleague. The platform is also referred to as Mysainsburys UK. The portal works on desktops, as well as on mobile phones. You will need your Sainsbury’s Digital ID (which is your email address) and your password to log in.

Why Mysainsburys Became Oursainsburys.

The site was first called Mysainsburys. Sainsbury’s later rebranded it as Oursainsburys. The change stressed teamwork, not ownership. Both names point to the same staff system.

What You Can Do on Oursainsburys

• See live company news and policies.
• Check next week’s shifts and old rotas.
• Download payslips and P60 tax forms at Sainsburys Kronos
• Book holidays and view remaining allowance.
• Update your address, bank, and emergency details.
• Access training, e-learning, and performance reviews.
• Find colleague discount offers and benefit links.

All these tasks appear in one dashboard.

Mysainsburys Login.

Follow these steps to access the Mysainsburys Login colleague portal.

1. Open a browser. Use Chrome, Edge, Safari, or Firefox.
2. Visit: https://oursainsburys.co.uk. The page redirects to Microsoft sign-in.
3. Enter your work e-mail. Format: [email protected] (or .com).
4. Click Next.
5. Type your network password. First-time users enter the temporary password then create a new one.
6. Complete multi-factor authentication (MFA). Approve in Microsoft Authenticator or enter the SMS code.
7. Wait for the dashboard to load. Use the menu to view payslips, shifts, holidays, and news.
8. Sign out when finished. Click your profile icon and choose Sign out if on a shared device.

Troubleshooting & Tips

• Forgotten password? Click “Can’t access your account?” and follow the reset steps.
• Account locked? Wait 30 minutes or call the IT Service Desk on 0345 603 2282 (option 2).
• No MFA codes? Add a backup phone number in your security settings when you next gain access.
• Bookmark the link. Save the URL to avoid spoof sites.
• Mobile use: Portal works in mobile browsers; some pages load faster inside Microsoft Teams or SharePoint apps with the same credentials.

Note: OurSainsburys is for colleagues only. Customers should use Sainsbury’s Groceries or Nectar log-in pages.

New starters need a manager to activate their profile first.

Resetting a Forgotten Password

Click Forgotten password on the sign-in screen. Enter your company email or mobile. Follow the code sent by SMS. Choose a new password and confirm.

Checking Your Schedule (Rota)

1. Log into Oursainsburys.
2. Search for Kronos Colleague Self-Service.
3. Open the first result.
4. Select View rota to see your shifts.
5. Install the UKG Workforce Central app if you want alerts.

Viewing Payslips

1. Once signed in, choose My HR.
2. Click Payslips.
3. Enter your colleague number when asked.
4. Download the PDF for any pay period.

For more helping on downloading and viewing Sainsburys payslips, please visit the Sainsburys Payslips page.

Getting the Sainsbury’s Colleague Hub App

1. On your phone, open Oursainsburys and search Colleague Hub.
2. Tap the Apple or Android link shown on the page.
3. Install from the App Store or Google Play.
4. Open the app and sign in with Digital ID credentials.

Common Portal Problems and Fixes

• Wrong password. Use the reset steps above.
• Locked account. Wait 15 minutes or call the DT Service Desk.
• Missing rota. Ask your manager to republish shifts.
• Blank payslip. Clear browser cache and try again.

Who to Contact for Help

HR Service Centre: 0800 707 6242 (free).

DT Service Desk (tech issues): 0345 603 2282.

Store Support Centre (Head Office): Sainsbury’s Store Support Centre, 33 Holborn, London EC1N 2HT. Switchboard 020 7695 6000.

Extra Tips for Colleagues

• Set up two-step verification to protect payslip data.
• Add the portal to phone home-screen for fast access.
• Check the Colleague Discount page for 15 % events.
• Use the Bike-to-Work and pension tools under My Benefits

FAQ: OurSainsburys (MySainsburys) – Help for Sainsbury’s, Argos, Habitat & Nectar360 Colleagues

If you have a specific problem or question, please find the answer in the FAQ below.

Please visit our Contact, About, Privacy Policy, Sainsbury’s Kronos, MySainsburys Login, and Sainsbury’s Payslips pages for in-depth help.

Getting Started

What exactly is OurSainsburys (MySainsburys)?

Our Sainsbury’s, often referred to as MySainsburys, is the employee portal used across Sainsbury’s Group. It’s commonly where colleagues find links to HR tools, internal updates, learning resources, and (in many cases) quick access to payslip and rota systems. If you’re new, the most important thing to know is that access is tied to your colleague account and may require initial setup during induction.

If a website looks “off” or asks for details that don’t match your normal Sainsbury’s login flow, treat it as suspicious and don’t enter your password.

Is “MySainsburys” the same as “OurSainsburys”?

Yes, most colleagues use the names interchangeably, but OurSainsburys is commonly treated as the current official branding. In practice, you’ll usually be directed to a Microsoft sign-in experience when you use the proper portal. If you’re unsure you’re on the right site, use your manager’s instructions or internal links from induction materials rather than Googling random “mysainsburys” domains.

Which Sainsbury’s Group employees can use the portal?

Colleagues across Sainsbury’s Group commonly use the same “OurSainsburys / colleague” identity for internal tools, even if the day-to-day apps differ by brand or role. That typically includes Sainsbury’s stores, distribution, Argos, Habitat, and other group functions. If you’ve transferred between brands, you may still keep the same core identity, but specific apps (like scheduling) can differ by site.

I’m a new starter. Why does the portal work in-store but not at home?

This is very common for new colleagues because initial access can be provisioned on site during induction and may take time to sync for off-site access. Sometimes your password is set up on an iPad or store device and you need to complete a first-time login flow (including MFA) from your own phone. If you can log in at work but not at home after 24–48 hours, ask your manager or the in-store support route to confirm your account has been fully activated.

What information do I need to log in?

You’ll typically need your colleague username (often linked to an email/identity) and your password. Many systems also require multi-factor authentication (MFA) or an authenticator prompt, especially when logging in from a new device. If you don’t know your exact username format, use the login page’s prompts or ask your manager rather than guessing.

How do I set up my account for the first time?

Most first-time setups happen during induction or via a guided “first login” process that sets your password and security steps. If you were given temporary credentials, change them as soon as you can and complete any MFA prompts. If you never received credentials at all, that’s not something you can fix by refreshing the page—your manager or people support route needs to trigger the setup.

Login, Security, and “This Site Looks Dodgy” Problems

How do I log into the official OurSainsburys portal?

Use the official internal route your store or manager provides, which typically redirects you to a Microsoft sign-in page for authentication. If you’re using links online, stick to the known “oursainsburys” domain and avoid lookalike sites. If you land on a page that doesn’t look like a standard Microsoft login flow, stop and verify before entering credentials.

Why does a “mysainsburys.co.uk” login page look suspicious on my phone?

Many colleagues have reported finding “mysainsburys” lookalike pages that don’t feel legitimate when searched directly. The safest approach is to avoid typing passwords into sites you reached through random search results. Instead, use official links from induction, your manager, or the known OurSainsburys entry point that redirects into the normal Microsoft login experience.

What should I do if I think I entered my password on a fake portal?

Change your password immediately using the official password reset route available to you and sign out of other devices if that option exists. Then report it via your internal support channel so they can check for suspicious sign-ins and advise next steps. Also scan your device for malware and remove any browser extensions you don’t recognize.

My password is correct but it says “wrong password” repeatedly. Why?

On employee portals, “wrong password” can also appear if your account is locked, your MFA step failed, or you’re using the wrong username format. Try logging in on a different device or browser to rule out cached credentials. If you’ve had too many failed attempts, wait and then use the official reset process rather than continuing to guess.

How do I reset my OurSainsburys password?

Password reset routes vary depending on your colleague identity setup, so the best method is to use the “Forgot password” link in the official login flow or follow your manager’s instructions. If your reset doesn’t work, it may be because your account isn’t fully provisioned or your phone number/email for verification is out of date. In that case, your store’s support route can confirm your identity and fix the underlying access issue.

Why do I get stuck in a login loop (sign in → redirected → sign in again)?

This usually happens because of cookies, cached sessions, or a blocked third-party cookie setting. Try an incognito/private window, clear cookies for the relevant domains, or use a different browser. If you’re on a work network with special security settings, try at home or on mobile data to see if it’s a network-specific issue.

Why does the page show a blank/white screen after I log in?

Colleagues often report “white screen” issues when an embedded portal page fails to load in a browser with strict privacy settings or an ad blocker. Turn off content blockers for that site, update your browser, and try Chrome or Edge. If it works on one device but not another, the issue is usually local (cache, extensions, or browser settings) rather than your account.

Can I log in from outside the UK?

Some internal systems restrict access based on risk signals like location, VPN usage, or unusual device fingerprints. If you’re abroad, you may see extra verification prompts or blocks that don’t happen at home. If your job requires remote access, use the approved remote-access method for colleagues rather than forcing it through a VPN.

Should I use a VPN to access OurSainsburys?

Using a VPN can trigger security blocks or repeated MFA prompts because it makes your location and IP look unusual. If you need secure remote access for work systems, use the company-approved remote access route rather than a consumer VPN. If you’re only checking payslips/rota and the VPN causes issues, turn it off and try again.

How do I keep my colleague account secure?

Use a unique password you don’t reuse on other sites and enable whatever MFA options are offered. Avoid signing in on shared devices, and always sign out fully when you’re done. If you ever receive an MFA prompt you didn’t initiate, treat that as a warning sign and report it.

Kronos / UKG, Rotas, and Scheduling

What is Kronos at Sainsbury’s and what is it used for?

Kronos (now part of UKG) is a workforce management system commonly used for rotas, attendance, and time-related requests. Many colleagues use it to view their schedule, submit holiday requests, and confirm hours. Depending on your site, you may be using UKG Workforce Central, UKG Pro, or a newer replacement flow.

How do I see my Sainsbury’s work schedule (rota)?

Most colleagues view rotas through a UKG/Kronos app or the web rota system linked from OurSainsburys. Once logged in, look for “My Schedule” or “Rota” to view upcoming shifts. If your store recently changed systems, older desktop links may stop working and you’ll need the updated app route from your manager.

Why can’t I access Kronos on desktop anymore?

Some stores have moved from older Kronos desktop access to UKG Pro or another rota app, and colleagues report that the old desktop client can stop working when that switch happens. If your link suddenly fails, it may not be “you”—it may be a rollout change. Ask your manager which app is currently the official rota tool in your store and use the current method.

How do I log in to the UKG Workforce Central (Kronos Mobile) app?

You typically download the app and then enter your company server address before logging in. After that, you use your colleague credentials and complete any MFA prompts. If the app logs you out frequently, that can be normal depending on security settings—just make sure you’re using the correct server and updated app version.

What is the UKG/Kronos server address for Sainsbury’s?

Colleagues have shared that the server address can be https://sainsburys.kronos.net/wfc for UKG Workforce access in some setups. Your store may also use a different UKG hostname depending on region, rollout, or platform version. If the server address you were given doesn’t work, confirm the correct one via your store’s official instructions rather than guessing.

UKG Pro sign-up isn’t working or I get a white screen. What should I try?

First, update the app and your phone OS, then try uninstalling and reinstalling the app. Next, try a different network (mobile data vs Wi-Fi) and a different device if possible. If it still fails, your account may not be fully enabled for UKG Pro yet, and your manager can confirm whether you’re meant to be live on UKG Pro in your store.

How do I get the rota app if I can’t find it in the app store?

Some stores provide access via a QR code on an in-store device or clocking machine rather than expecting colleagues to search manually. If you’re struggling, ask a manager to show you the official QR code route so you install the correct app. This also reduces the risk of downloading the wrong “lookalike” app.

My rota isn’t showing any shifts. Am I not scheduled or is it broken?

If you’re new, it’s possible your first shifts haven’t been published to the system yet, especially around induction. It can also happen if you’re looking at the wrong week, wrong store, or wrong “assignment” within the app. If it shows nothing for multiple weeks, ask your manager to confirm you’re attached to the correct location/department in the scheduling system.

My manager changed my shift but I didn’t get notified. How do I avoid missing changes?

Some UKG setups don’t push notifications reliably unless you enable them in both the app and phone settings. Make sure app notifications are turned on and that the app isn’t battery-restricted. Also build a habit of checking the rota at a fixed time (for example, the evening before your next shift) so you’re not relying on notifications alone.

What does a red bar or red text mean on the UKG timecard?

Colleagues have reported seeing red indicators when a punch is missing, late, or flagged as an exception. It can also appear around bank holidays or when the system needs manager review. If you see red entries, check whether you missed a clock in/out and tell a manager quickly so it can be corrected before payroll closes.

I forgot to clock in or clock out. What should I do?

Tell your manager as soon as you notice, because time corrections often need approval. Many stores have a correction process in UKG or a local sign-off method for missed punches. The sooner you fix it, the less likely it is to affect your pay.

Why won’t my holiday request submit in the rota system?

Holiday requests can fail if you selected dates outside your allowable window, the request overlaps a locked schedule, or you don’t have enough entitlement. Sometimes it’s also a browser/app glitch, so try again on a different device. If it keeps failing, ask your manager whether your store uses UKG for holidays or a different leave tool.

How does the 12-hour rest rule work at Sainsbury’s?

The 12-hour rest rule is commonly referenced as a scheduling safeguard to help ensure adequate rest between shifts. In practice, rota systems may warn managers if shifts are too close together, but not every situation is automatically blocked. If you’re scheduled with less than 12 hours between shifts, raise it with your manager quickly so it can be adjusted.

Payslips, Payroll, and Money Questions

How do I view my Sainsbury’s payslips online?

Payslips are typically accessed through the Sainsbury’s payslip portal or via quick links from OurSainsburys. Once logged in, you can usually view current and previous payslips and download a PDF for your records. If the page is awkward on mobile, try Chrome and refresh the page so the menu loads properly.

MyPayslip won’t load on my phone. What can I do?

Mobile issues are often caused by the menu not loading, cached sessions, or browser compatibility. Try Chrome, refresh the page, and disable any ad blockers or content blockers for that site. If you can, test on a laptop to confirm whether it’s a mobile-only issue.

My payslip is missing. When are payslips usually uploaded?

Payslip posting times can vary by pay period and system maintenance, and sometimes the payslip appears later than colleagues expect. First, confirm you’re checking the correct pay date and the right portal. If it’s still missing close to payday, raise it via your manager/payroll support route so it’s investigated before the pay run is finalized.

My payslip looks wrong. What should I check first?

Start by checking your total hours, overtime, premiums (nights/Sundays if applicable), and any unpaid breaks. Then check deductions like tax, NI, pension, union, and any salary sacrifice items. If something is off, take screenshots (without sharing them publicly) and ask your manager or payroll support to confirm what was submitted.

Why did I get paid less than expected this month?

The most common reasons are missing clocking data, unpaid breaks applied differently than you expected, or a timing issue where overtime falls into a different pay period. Deductions can also change due to tax code updates or pension thresholds. Compare this payslip to your last one line-by-line, then escalate with clear details: dates, hours, and the difference you believe exists.

How do I download and print my payslip?

Most payslip portals offer a PDF download option. Download the PDF to your device first, then print from the file rather than trying to print directly from the web page. If the PDF won’t open, update your PDF viewer or try downloading again from a different browser.

Can I access my payslips after I leave Sainsbury’s?

Leavers often lose access to internal portals after accounts are closed, so it’s smart to download recent payslips before your final day if possible. If you need old payslips after leaving, you usually have to request them via the company’s leavers/payroll process. Keep your employee/colleague number and leaving date handy because you’ll be asked for it.

How do I get my P45 after leaving?

P45s are typically issued after your final pay is processed, and they’re usually sent using the contact details on file. If your address changed near the time you left, that can cause delays. If you don’t receive it in a reasonable time, contact the leavers/payroll support route via official channels provided internally or by HR.

How do I get my P60?

P60s are annual tax summaries, and availability depends on the payroll system and how you’re classified. Many employers provide them electronically, but some provide paper copies. If you can’t find it, search the internal portal for “P60” or ask payroll support where it’s stored for your site.

What are common reasons for “blocked account” when trying to access payslips?

Accounts can be blocked due to too many failed sign-in attempts, security flags, or account status changes (like leaving the company). Sometimes a blocked status is accidental, especially if your details were updated or your role changed. The fix usually requires the official support route to unlock or verify your account rather than repeated login attempts.

What do Sainsbury’s pay per hour?

Pay rates change over time and can vary by role, location (including London weighting), and shift premiums. The most accurate place to confirm your rate is your contract, your most recent payslip, or internal pay communications. If you’re comparing roles, ask for the exact grade/rate band for your position rather than relying on general internet estimates.

Time Off, Absence, and HR Basics

How do I request time off (holiday) as a Sainsbury’s employee?

Holiday requests are often submitted through the rota system (UKG/Kronos/UKG Pro) or the tool your store uses for leave. Choose your dates carefully, submit the request, and check back for approval rather than assuming it’s accepted instantly. If your store uses a different system for absence/holiday, your manager should confirm the correct workflow.

How do I check my remaining holiday entitlement?

Some rota systems show entitlement balances, while other stores provide balances through HR tools or manager reports. If you can’t find it in the app, ask your manager for your current balance and how it’s calculated. Keep in mind entitlement can be pro-rated for part-time contracts or changes in hours.

How do I report sickness or an absence?

Most stores have a required phone-in process, even if a system entry is also needed. Call your store or manager as early as possible and follow their instructions on when to provide updates. If the rota system allows you to log absence, treat that as an extra step—not a replacement for notifying your manager.

What should I do if I’m marked absent but I was working?

This often happens due to a missed clock-in/out or a rota mismatch. Gather proof such as your shift time, any clocking records, and who was supervising. Report it quickly so it can be corrected before payroll closes, because late corrections can roll into the next pay cycle.

How do I update my address, phone number, or emergency contact details?

Many HR systems allow self-service updates, but some details may require manager verification. Update your information as soon as it changes so documents like P45/P60 and important letters go to the right place. If you can’t find the update option, ask your manager where your store handles colleague data changes.

What if I’m not receiving important HR emails or messages?

First, check junk/spam folders and confirm your contact details are correct in the HR system. Some messages may only appear inside the portal rather than your personal inbox. If you’re still missing critical messages, ask your manager to confirm whether your account is linked to the correct email identity.

How do I find internal policies (dress code, conduct, breaks, etc.)?

Many colleagues use OurSainsburys links or internal policy libraries for the latest versions. Policies can differ by role and site, so don’t rely on an old PDF someone forwarded years ago. If you can’t locate a policy, ask your manager for the correct internal page so you’re reading the current rules.

Devices, Browsers, and App Problems

Which browser works best for OurSainsburys and payslip pages?

Colleagues often report better results using Chrome or Edge, especially on Windows. Safari and some mobile browsers can struggle with embedded menus or popups, which can make it feel like the site is “broken.” If something won’t load, switching browsers is one of the fastest troubleshooting steps.

Why does the portal menu not appear on mobile?

Mobile portal menus sometimes fail to render unless the page is refreshed after login. It can also happen if your phone blocks scripts or cross-site cookies. Refresh the page, disable content blockers for the site, and try rotating your phone to landscape mode if the menu is hidden.

What should I do if the UKG app keeps logging me out?

Frequent logouts can be normal if the company’s security settings require short sessions. Make sure you’re not force-closing the app, because some apps treat that as an automatic sign-out. If it suddenly starts happening more than usual, update the app and re-check that the server address is still correct.

Why do I get “JavaScript is not enabled” errors on some Sainsbury’s pages?

Some company pages require JavaScript for authentication and page rendering. If JavaScript is disabled, blocked by a browser extension, or restricted by security settings, the page won’t work. Enable JavaScript, try a clean browser profile, and temporarily disable extensions that block scripts.

What if I can only access some pages on Wi-Fi but not on mobile data (or vice versa)?

This can happen due to network filtering, DNS issues, or security blocks triggered by certain IP addresses. Try a different network to isolate whether it’s your account or the connection. If the problem follows one network only, reset your router DNS or try another Wi-Fi network to confirm.

How do I fix “site can’t be reached” errors when the portal worked yesterday?

First, check whether there is a known outage or maintenance message (ask a colleague or manager if multiple people are affected). Then try clearing DNS cache (or simply rebooting your phone/router) and test a different browser. If only you are affected, it’s more likely a device or account issue than a company-wide outage.

Can I use a work computer at the store to access my payslips and rota?

Many stores provide colleague access via in-store devices or kiosks, especially for colleagues without easy home access. This can be the simplest way to complete first-time setup or fix app enrollment issues. If you’re unsure which device is approved, ask your manager so you don’t accidentally use the wrong machine.

Leavers, Transfers, and Employment Changes

I transferred stores and now my rota/payslip access is broken. Why?

Transfers can temporarily break access because you may be moved between locations, cost centers, or departments in the backend systems. Your account might still exist, but it may not be attached to the right schedule group. If you’ve transferred recently, ask your new manager to confirm your assignment is correct in the scheduling and payroll systems.

I changed my role (e.g., to nights) and my pay premiums didn’t show. What should I do?

Premiums depend on how hours are coded and which shifts are recorded in the system. If your shift pattern changed mid-pay-period, the premium can land differently than you expect. Highlight the dates and hours you worked and ask payroll/manager to confirm the premium rules applied to your role and store.

How do I access documents (contract, offer letter) after I’ve started?

Some HR documents are stored in internal HR systems rather than the portal homepage itself. If you can’t locate them, ask your manager or HR support which tool holds your employment documents. Download and store your key documents privately so you don’t lose access if your account changes later.

I was terminated or removed from the system unexpectedly. What should I do?

Colleagues have reported cases where account or Kronos/UKG issues caused missed communications and serious employment confusion. If this happens, contact your manager immediately and ask for a clear written explanation of what system status shows and what steps you can take. Keep records of messages, dates, and your attempts to resolve it, then escalate through the official HR route if needed.

How do I get payslips if my account is disabled because I left?

Once an account is disabled, self-service access often stops. The practical solution is to request copies through the official leavers/payroll process rather than trying to “re-activate” a closed account. Gather your employee number, NI number (if requested), and employment dates so the request can be processed faster.

Can former employees log in to OurSainsburys?

In many organizations, leaver accounts are shut down for security reasons and former colleagues cannot log in normally. If you still can log in briefly after leaving, it may only be a timing window before deprovisioning completes. Download what you need (payslips, P60 if available) and then use official support routes if you lose access.

Support and Escalation

Who do I contact for technical problems with OurSainsburys?

If you’re experiencing a technical access issue, your first step is usually your manager, because they can confirm whether it’s a known store-wide issue or an account provisioning problem. For some remote access systems, Sainsbury’s lists a DT Service Desk number (for example, the remote access page references 0345 603 2638). If you call support, be ready with your colleague ID, store/location, and the exact error message.

What information should I prepare before contacting support?

Write down the exact error text, the time it happened, and what device/browser/app you used. If possible, take a screenshot that does not reveal sensitive personal information. Support can fix issues much faster when you can say, “This error happens after MFA on Chrome on Android” instead of “It doesn’t work.”

What should I do if I can’t log in and payday is close?

Don’t wait until the last minute, because unlocks and corrections can take time. Tell your manager immediately and explain that you need access for payslip/payroll verification. If multiple colleagues are affected, ask your manager to confirm whether there’s an outage and what the temporary workaround is.

How do I tell if the problem is an outage or just me?

Ask one or two colleagues to try the same thing on a different network/device. If many people see the same error, it’s likely an outage or maintenance issue. If only you are affected, focus on account status, password/MFA, and device troubleshooting.

What are the most common “quick fixes” colleagues report?

The most common fixes are switching to Chrome/Edge, refreshing the page so menus load, clearing cookies/cache, and reinstalling the UKG app. Many “it’s broken” reports are actually blocked scripts from extensions or strict privacy settings. If you do nothing else, try a clean incognito window and a different browser before escalating.

Is it safe to use third-party “MySainsburys help” websites?

Some third-party sites publish guides, but they are not official, and they can be wrong, outdated, or even unsafe. Treat any non-official site with caution, especially if it asks you to log in or enter personal details. Use third-party guides only for general troubleshooting ideas, and always perform the actual login via the official portal.

Extra Practical Questions Colleagues Ask a Lot

Where do I find training and learning resources as a Sainsbury’s employee?

Training links are often provided through internal portals or learning systems linked from the colleague site. If you’re missing required training, tell your manager so they can assign it correctly to your profile. If you’re a new starter, expect some learning access to appear gradually as your account provisions.

How do I check my contract hours and what I’m actually contracted to?

Your contract hours should be stated in your employment contract and may also appear in HR tools. Rotas can temporarily show hours that differ from your contract due to overtime or shift swaps, so don’t use the rota alone as proof of contracted hours. If there’s an ongoing mismatch, ask your manager to confirm your contracted hours in the HR system.

How do shift swaps typically work and why do they sometimes disappear?

Shift swaps often require manager approval and can be revoked if they break scheduling rules or staffing minimums. Some systems show swaps as “pending” until approved, and they can vanish if they time out or are rejected. Always confirm approval status before assuming the swap is final.

Why does the rota show a different department than where I actually work?

This can happen if you’re assigned to the wrong team or cost center in the scheduling system. It can also happen during cross-training or temporary cover. If it’s wrong for multiple weeks, ask your manager to correct your assignment so your hours and labor coding are accurate.

What should I do if my name, role, or store is incorrect on the portal?

Incorrect profile data usually means your HR record hasn’t updated correctly after a change. Tell your manager with specifics (what is wrong and what it should be). Fixing it early prevents later issues like access errors, rota mismatches, or leaver documents going to the wrong address.

How can I avoid missing important messages from management?

Don’t rely on one channel only. Check the rota app for shift updates, and check the colleague portal for announcements if your store posts there. If your store uses a group chat or bulletin board, treat it as supplemental—not the “source of truth.”

What’s the safest way to find the correct login page without getting phished?

Use official links provided during induction, internal QR codes in-store, or known company domains that redirect into Microsoft sign-in. Avoid Googling “mysainsburys login” and clicking the first result, because that’s exactly how people land on fake or low-quality sites. If in doubt, stop and ask your manager for the correct link.

Can I use the same login for multiple Sainsbury’s systems?

Often, yes—your colleague identity may be used across multiple internal tools. However, some tools require separate enrollment (for example, setting the correct server address in a UKG app). If one tool works and another doesn’t, that doesn’t automatically mean your password is wrong; it may be an enrollment or permission issue.

What should I do if I’m asked to install an app I’ve never heard of?

Only install apps that your manager or official in-store QR code provides, especially for rota and colleague tools. Lookalike apps exist, and they can steal credentials or simply waste your time. If you’re unsure, ask your manager to confirm the app name and show you the official install route.

Does Sainsbury’s have an official remote access portal?

Sainsbury’s has a remote access page used for secure remote sessions in some contexts. That page indicates that if you have difficulties, you can contact the DT Service Desk on 0345 603 2638. If you don’t need remote desktop/VPN access for your role, you likely don’t need this page for everyday rota/payslip use.

What if I’m locked out and the “forgot password” option doesn’t work?

If password reset fails, it may be because your verification details are missing, your account is not fully activated, or your account is in a locked status that requires manual intervention. Stop trying repeatedly, because it can extend lockouts. Raise it through your manager/support route with the exact error so it can be resolved properly.

How do I avoid account lockouts?

Use a password manager so you don’t accidentally type the wrong password repeatedly. Don’t “spam” login attempts—wait if you fail and use the reset process instead. Also avoid logging in through suspicious links, because that can trigger security flags and lock your account.

Is there a difference between “UKG Workforce,” “Kronos Mobile,” and “UKG Workforce Central”?

Yes, naming can be confusing because UKG has renamed and reorganized products over time. The app stores commonly describe Workforce Central as formerly “Kronos Mobile,” and colleagues still casually say “Kronos” for scheduling. What matters is using the app and server details your store currently supports, even if the name changed.

Why do some colleagues say “Kronos is being replaced” in our store?

Some stores have moved from older rota workflows to UKG Pro or other scheduling tools, and colleagues often notice when old links stop working. Rollouts can be gradual, so two stores can be on different versions at the same time. If you’re hearing mixed messages, ask your manager which tool is currently the official rota system for your location.

What if I can’t find the “MyHR” or “Quick Access” section people mention?

Portals sometimes look different on mobile versus desktop, and menus can hide until you refresh after login. Try desktop view on your phone, refresh the page, or use a laptop to confirm the menu exists. If it still doesn’t appear, your access level may be different, or your store may be using a different layout.

How do I handle “this device isn’t trusted” or extra security checks?

This often happens when you log in from a new phone, a new browser, or a different location. Complete the security verification steps and avoid changing multiple things at once (device + browser + VPN), which increases risk flags. If verification repeatedly fails, use a known device and stable connection, then contact support if needed.

What if my phone number changed and I can’t receive MFA codes?

If MFA is tied to an old number, you may be completely locked out until your verification details are updated. This is not something you can fix by refreshing or reinstalling apps. Ask your manager or support route to update your MFA details securely and confirm the change before attempting to log in again.

What should I do if I think someone else accessed my colleague account?

Change your password immediately and review any security prompts you received. Then report the concern through official internal channels so your account can be checked for suspicious activity. Avoid sharing screenshots or details publicly, because that can expose personal information.

Where can I find official Sainsbury’s customer contact options (not employee support)?

Sainsbury’s maintains a public Help Centre with contact categories for customers. This is useful if your issue is about your personal grocery account rather than colleague systems. For employee systems, use internal support routes, because the customer help team won’t have access to colleague portal tools.

Do you have a quick “first steps” checklist for most portal problems?

Yes: (1) Confirm you’re using the official portal link and not a lookalike site. (2) Try Chrome/Edge, incognito, and clear cookies for the portal. (3) If it’s app-related, update/reinstall the app and confirm the correct server address, then escalate via your manager if it still fails.

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Disclaimer

This website is an independent informational help site and is not affiliated with J Sainsbury plc, Sainsbury’s, Argos, Habitat, Nectar360, or UKG. Portal links, app names, and login flows can change, so always follow official internal guidance from your store/manager for the most accurate instructions.